Cityblock has partnered with insurance plans to provide medical care, care management, and social services to folks across the Tar Heel State. If your insurance plan includes a Cityblock membership, you have a built-in support system to help you get and stay healthy.
Extra support built into your health plan benefits
If you're an eligible member, your coverage includes a personal Cityblock team, at no extra cost, to help you manage your care and meet your health goals.
Call us at 833-904-2273 with questions about your membership or to learn more about how Cityblock works with insurance plans across the state.
Integrated care to help you live and feel better
With Cityblock, kids and adults alike get a personal care team who can help with health goals, big and small.
We have primary care physicians and specialists in mental health, maternity care, pediatrics, and social services ready to support you.
Expert support for complex needs
If you’re someone who lives with a disability or chronic health condition, you know having the right support system can make all the difference.
Our care managers are experts at addressing complex needs.
Care that comes to you
We’re ready to take care of you anytime, anywhere. You can meet your care team wherever it is most comfortable for you—in your home, over video, in our community hub, and on the phone.
You are our priority. As a Cityblock member, this is what you can expect from us.
You get a dedicated care team
A team of doctors, nurses, mental health advocates, and social workers is built around your specific needs. They will do whatever it takes to get you the care you deserve. This includes finding specialists, getting quick answers from doctors, or help with addiction.
Urgent care right at your doorstep
Stay home, avoid long wait times at the ER, and call us first. As a member, you have access to care for hospital-level concerns in the comfort of your home.*
*Please call 911 for life-threatening emergencies. If you’re not sure, call us first and we’ll help decide what you need.
Support beyond medical care
Count on us for the things in your life that affect your well-being, such as childcare support, setting up checkups and appointments—even getting groceries and finding a place to live.
Your health insurance stays the same
Your benefits and doctors won’t change. In fact, as a Cityblock member, you’ll get even more out of your coverage.
All at no out-of-pocket cost to you
You will not receive a bill from us. We’ve partnered with your insurance company, so our services are at no out-of-pocket cost* to you, and already part of your coverage.
*Most of our services under Medicaid Managed Care don't have a copay. If there are any fees, we have a financial assistance program for eligible members.
Compassionate care is a phone call away
We’re happy to answer any of your questions. Or, if you’re ready to meet your dedicated care team, we’re here to get you started.
What you can expect
Call us with questions about Cityblock or anything else we can help you with.
Schedule a meeting.
We’ll be in touch to set up a time to meet and get to know each other.
Meet your care team.
We'll provide you with a personal care team, ensuring you have the right experts to match your needs.
Create your action plan.
We will work together to create an action plan designed around your health goals.
Take action, together.
You and your care team work together to put your goals into action with regular physical and mental care, along with social support.
There’s no endpoint with Cityblock care. Our goal is to be your first call through all stages of your health and life.