We’re here to help
Whether it’s to learn more about our services, ask questions about your membership, or to schedule a visit, call us—we’d love to hear from you.
Frequently asked questions
Where do I go to receive Cityblock care?
Who are Cityblock doctors?
Your dedicated care team is from your local community and comprises doctors, nurses, mental health advocates, and social workers. They will listen and do whatever it takes to get you the care you need.
What social services can I use as a member?
How do I request for an appointment or contact my care team?
I need urgent care. Can you help me?
If you are a member, before heading out to an ER or urgent care clinic, call us first at 833-904-2273*. Our licensed care team is fully equipped to provide hospital-quality care for your symptoms. Best of all, our urgent care services are part of your plan when you become a Cityblock member. Our services are typically included in the benefits of your health plan. In the rare case where you have a copay, please reach out to us. Our financial assistance program may help cover your fees—making our services at no cost to you.*Please call 911 for life-threatening emergencies. If you’re not sure, call us first and we’ll help decide what you need.
What should I expect during an appointment?
We’ll set up a time on the phone to meet either at your home, at a Cityblock clinic, or at a location of your choice. Please plan to be at the location of your appointment 15 minutes prior. You need to bring your ID and insurance card. It’s also helpful to bring a list of any medications that you would like to review with your provider.
What if I need translation services?
For ASL interpretation, dial TTY: 711. You can call us ahead of time to request translation services for an upcoming appointment.
Do I need to do anything before I get care?
You need to consent to care and do a clinical intake. If you are not yet consented to Cityblock services or are unsure, call us!
Meet your care team
Depending on each state and your specific needs, you can expect to get the best care from any, or all of the following:
Doctors or primary providers
Doctors have one of two roles for our members: provide annual checkups to review their health history and as needed for urgent care. They can also be your primary doctor in specific markets and cases.
RNs provide medication, and can help create a health plan that makes sense to you.
MAs handle medication refill requests, gather your info prior to your first visit, and confirm your appointments. Depending on the market, they can also accompany you to your doctor’s visits.
Mental health specialists or advocates
They provide short and long-term therapy when and where you need it.
Community health partners
Our CHPs help us assess your needs, whether it’s for your health or the things that can give you peace of mind, such as access to fresh food, childcare, or adequate housing.