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Learn the facts on how to get protected this flu season

Let's get you feeling better

Whether you need help for your body, your mind, or for all the other things to make you happy and healthy, rest easy. You can count on us.

Call or text us at 1-833-904-2273.

We’re here to help

Whether it’s to learn more about our services, ask questions about your membership, or to schedule a visit, call us—we’d love to hear from you.

Frequently asked questions

Where do I go to receive Cityblock care?

We’re currently available in NY, NC, CT, MA, DC, OH, and IN, with more states to follow very soon. We also have Cityblock clinics in some states, and we offer 24/7 virtual and in-home urgent care. Feel free to call 833-904-2273 to learn more about our services or schedule a visit.

Our locations

Who are Cityblock doctors?

Your dedicated care team is from your local community and comprises doctors, nurses, mental health advocates, and social workers. They will listen and do whatever it takes to get you the care you need.

Contact your care team

What social services can I use as a member?

Count on us for social services such as setting up checkups and appointments, access to fresh food, childcare, or finding a place to live. To learn more and access these services, call us at 833-904-2273.

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How do I request for an appointment or contact my care team?

Please feel free to fill out the form below or call us at 833-904-2273

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I need urgent care. Can you help me?

If you are a member, before heading out to an ER or urgent care clinic, call us first at 833-904-2273*. Our licensed care team is fully equipped to provide hospital-quality care for your symptoms. Best of all, our urgent care services are part of your plan, and come at no out-pocket cost* to you.

*Please call 911 for life-threatening emergencies. If you’re not sure, call us first and we’ll help decide what you need.

*Most of our services under Medicaid Managed Care don't have a copay. If there are any fees, we have a financial assistance program for eligible members.

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What should I expect during an appointment?

We’ll set up a time on the phone to meet either at your home, at a Cityblock clinic, or at a location of your choice. Please plan to be at the location of your appointment 15 minutes prior. You need to bring your ID and insurance card. It’s also helpful to bring a list of any medications that you would like to review with your provider.

Schedule a visit

What if I need translation services?

For ASL interpretation, dial TTY: 711. You can call us ahead of time to request translation services for an upcoming appointment.

Request translation services

Do I need to do anything before I get care?

You need to consent to care and do a clinical intake. If you are not yet consented to Cityblock services or are unsure, call us!

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Meet your care team

Depending on each state and your specific needs, you can expect to get the best care from any, or all of the following:

Doctors or primary providers
Doctors have one of two roles for our members: provide annual checkups to review their health history and as needed for urgent care. They can also be your primary doctor in specific markets and cases.

Registered nurses
RNs provide medication, and can help create a health plan that makes sense to you.

Medical assistants
MAs handle medication refill requests, gather your info prior to your first visit, and confirm your appointments. Depending on the market, they can also accompany you to your doctor’s visits. 

Mental health specialists or advocates
They provide short and long-term therapy when and where you need it. 

Community health partners
Our CHPs help us assess your needs, whether it’s for your health or the things that can give you peace of mind, such as access to fresh food, childcare, or adequate housing.

Request an appointment

Please feel free to use this form to ask about our services, your membership, or to schedule a visit. If you have an emergency, please call 911.

We're here to help

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