Activate your membership today

You deserve to have care built around your needs. Call us at 833-904-2273 so we can get you started.

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We’re happy to provide answers

If you have questions about our services or your eligibility, call us at 833-904-2273 (TTY: 711) Monday - Friday, 8am - 8pm ET.

What makes us different

Personal, compassionate, consistent—this is the kind of care you can expect from us.

Service offered

Cityblock members

Traditional care

A dedicated care team

Your team of doctors, nurses, mental health providers, and social workers will do what it takes to get you the care you need.

Care when you need it

Your phone is your direct line to a licensed provider when you need medical advice, 24/7.

Care that comes to you

Be it in your home, place of work, or in your community.

Care that takes as long as you need

Never feel rushed, ignored, or neglected again. Your care team will take time to listen and understand your needs.

Care without judgment

Because your time, stories, and feelings matter, our promise is to always see and hear you. 

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Member victories: A voice in your corner

Luisa preferred natural remedies to treat her history of seizures, but her doctor wasn’t supportive. Her Cityblock care team spoke up.

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Urgent care that comes to you

We can be at your doorstep for non-life-threatening situations* such as the flu, nausea, abdominal pain, chest pain, general pain, cuts, or burns. 

Frequently asked questions

How much does a Cityblock membership cost?

When you become a Cityblock member, our services are typically included in the benefits of your health plan. In the rare case where you have a copay, please reach out to us. If eligible, our financial assistance program may help cover your fees—making our services at no cost to you.

Does Cityblock accept my insurance?

Check your eligibility by calling us at 833-904-2273 (TTY: 711) Monday - Friday, 8am - 8pm ET. We’re here to help.

Are there Cityblock offices or locations for members?

Yes! While we offer in-home and virtual care, we also have hubs in various cities. Find a location in your neighborhood.

Do I have to go to a location to get care?

No, most of our care can come to you, can be virtual, or over the phone. Simply call us at 833-904-2273 24/7.

Do I have to change doctors?

Not at all. In fact, we’ll work with your current providers to make sure you get the best care that’s available to you.

Who will be my doctors with Cityblock? How can I learn more about them?

You can find information about your providers on your city page. You can always call us so we can introduce you to a provider before you decide to use them.

Do you offer care in other languages?

Yes. You can request translation services prior to an appointment by calling us at 833-904-2273 (TTY: 711) Monday - Friday, 8am - 8pm ET.

Can you help other members of my family that aren’t Cityblock members?

Sorry, but our services are only available to Cityblock members.

What if I need help off normal business hours?

When we say 24/7 phone consultations with a licensed provider, we mean it. Call us at 833-904-2273 (TTY: 711) anytime. We’re happy to help. 

*Where permitted by law. Please call 911 for life-threatening emergencies.

We’re here to help

Whether it’s to learn more about our services, ask questions about your membership, or to schedule a visit, call us—we’d love to hear from you. We’re available Monday - Friday, 8am - 8pm ET.

Call us now