Urgent care
at home is a
call away
Cityblock members can consult with their care team by phone 24/7. And if you need urgent care at home, we’ll be right at your doorstep.
We don’t send just anybody to your door. We send Jim.
Care at home should make you feel comfortable, heard, and respected. Watch this short video to learn how Jim Quinn, an Advanced Community Care Clinician, helps his patients feel at ease and brings their whole care team together–right in their living rooms.
Save yourself a trip to the emergency room
No more long wait times, or feeling ignored, rushed, and neglected. Cityblock members now have:
Access to 24/7 phone consultations
Because your health doesn’t have business hours, your phone is your direct line to a provider when you need medical advice, 24/7.
Access to at home urgent care*
Get help when and where you need it. Call us, and we can be at your doorstep for situations such as the flu, nausea, abdominal pain, chest pain, general pain, cuts, or burns.
Get urgent care over the phone or at home
Call us first
Lean on us for house calls and get relief for common conditions, such as:
- • Severe or ongoing cough and cold
- • Nausea, abdominal pain, or diarrhea
- • Ongoing muscle or joint pain
- • Cuts, scrapes, or wounds
- • A burning or constant urge to pee, or if you have dark or cloudy urine
- • A fever over 100° or that hasn’t gotten better with medicine
If you are a Cityblock member, reach us at 1-833-904-2273 (TTY: 711)—we’ll be right there.
Get urgent care over the phone or at home
Cityblock members can call us first, anytime, for consultations. For situations that require it, our care team can be at your doorstep. Some of the services we are fully equipped to provide are:
- • Checking for vital signs such as your temperature, blood pressure, and blood oxygen levels
- • Treatment for pain and discomfort
- • Administering and reading EKG results
- • Testing for: A1C, the flu, COVID-19, strep, RSV, pregnancy
- • Oxygen administration
- • IV hydration, antibiotics, nausea medications, and nonnarcotic pain medications
- • Prescribe medications for treatment
- • Wound care, and more
Frequently asked questions
How much does urgent care at home cost?
When you become a Cityblock member, our services are typically included in the benefits of your health plan. In the rare case where you have a copay, please reach out to us. If you’re eligible, our financial assistance program may help cover your fees—making our services available at no cost to you.
Are there any times I should go to the ER?
If you're having a life-threatening emergency, call 911.
Can you write prescriptions such as antibiotics?
Yes! Just call us at 1-833-904-2273 (TTY: 711) so we can assess your prescription needs.
What if I’m not home and I still need urgent care?
We will come to you, wherever you are in your community. Call us at 1-833-904-2273 (TTY: 711) and we’ll find ways to get help to you.
Can you help other members of my household that aren’t Cityblock members?
No, sorry. Our over the phone and in-home urgent care services are only available to Cityblock members.
How does urgent care work with the rest of my Cityblock care team?
Your care team will be looped in so they can help you with any ongoing treatments, moving forward.
What if I don’t need urgent care but just have a question about something health-related during off hours?
When we say 24/7 phone consultations, we mean it. Call us at 1-833-904-2273 (TTY: 711) anytime. We’re happy to help.
*Where permitted by law. Please call 911 for life threatening emergencies.
We’re here to help
Whether it’s to learn more about our services, ask questions about your membership, or to schedule a visit, call us—we’d love to hear from you. We’re available Monday - Friday, 8am - 8pm ET.