Urgent care
at home is a
call away

Cityblock members can consult with their care team by phone 24/7. And if you need urgent care at home, we’ll be right at your doorstep.

Cityblock urgent care team member rings bell at front door wearing blue scrubs

Save yourself a trip to the emergency room

No more long wait times, or feeling ignored, rushed, and neglected. Cityblock members now have: 

Illustration of a blue house and smartphone

Access to 24/7 phone consultations

Because your health doesn’t have business hours, your phone is your direct line to a provider when you need medical advice, 24/7.

Illustration of an open door and red bag with a stethoscope

Access to at home urgent care

Get help when and where you need it. Call us, and we can be at your doorstep for situations such as the flu, nausea, abdominal pain, chest pain, general pain, cuts, or burns.

Get urgent care over the phone or at home

Cityblock urgent care team member checks blood pressure of person at home while sitting on the couch.

Call us first

Lean on us for house calls and get relief for common conditions, such as:

  • Severe or ongoing cough and cold
  • Nausea, abdominal pain, or diarrhea
  • Ongoing muscle or joint pain
  • Cuts, scrapes, or wounds
  • A burning or constant urge to pee, or if you have dark or cloudy urine
  • A fever over 100° or that hasn’t gotten better with medicine

If you are a Cityblock member, reach us at 1-833-904-2273 (TTY: 711)—we’ll be right there. 

Cityblock urgent care team member wearing blue scrubs checks vital signs of person at home sitting on couch.

Get urgent care over the phone or at home

Cityblock members can call us first, anytime, for consultations. For situations that require it, our care team can be at your doorstep. Some of the services we are fully equipped to provide are:

  • Checking for vital signs such as your temperature, blood pressure, and blood oxygen levels
  • Treatment for pain and discomfort
  • Administering and reading EKG results
  • Testing for: A1C, the flu, COVID-19, strep, RSV, pregnancy
  • Oxygen administration
  • IV hydration, antibiotics, nausea medications, and nonnarcotic pain medications
  • Prescribe medications for treatment
  • Wound care, and more

Frequently asked questions

How much does urgent care at home cost?

When you become a Cityblock member, our services are typically included in the benefits of your health plan. In the rare case where you have a copay, please reach out to us. If you’re eligible, our financial assistance program may help cover your fees—making our services available at no cost to you. 

Are there any times I should go to the ER?

If you're having a life-threatening emergency, call 911. If you’re unsure, call us and one of our providers will help you determine what you need.

Can you write prescriptions such as antibiotics?

Yes! Just call us at 1-833-904-2273 (TTY: 711) so we can assess your prescription needs.

Call us

What if I’m not home and I still need urgent care?

We will come to you, wherever you are in your community. Call us at 1-833-904-2273 (TTY: 711) and we’ll find ways to get help to you.

Call us

Can you help other members of my household that aren’t Cityblock members?

No, sorry. Our over the phone and in-home urgent care services are only available to Cityblock members.

How does urgent care work with the rest of my Cityblock care team?

Your care team will be looped in so they can help you with any ongoing treatments, moving forward.

What if I don’t need urgent care but just have a question about something health-related during off hours?

When we say 24/7 phone consultations, we mean it. Call us at 1-833-904-2273 (TTY: 711) anytime. We’re happy to help. 

Call us

We’re here to help

Whether it’s to learn more about our services, ask questions about your membership, or to schedule a visit, call us—we’d love to hear from you.

Call us now