Urgent care at home is a call away.
Save yourself a trip to the emergency room
No more long wait times, or feeling ignored, rushed, and neglected. Cityblock members now have:
Access to 24/7 phone consultations
Because your health doesn’t have business hours, your phone is your direct line to a provider when you need medical advice, 24/7.
Access to at home urgent care*
Get help when and where you need it. Call us, and we can be at your doorstep for situations such as the flu, nausea, abdominal pain, chest pain, general pain, cuts, or burns.
Reducing emergency room visits
Our hospital to home program provides a 360-view of a patient’s health following an ED event. We collaborate with our members’ external providers to fill in the gaps—allowing members to adhere to their health plans.
Call us first
Lean on us for house calls and get relief for common conditions, such as:
- Severe or ongoing cough and cold
- Nausea, abdominal pain, or diarrhea
- Ongoing muscle or joint pain
- Cuts, scrapes, or wounds
- A burning or constant urge to pee, or if you have dark or cloudy urine
- A fever over 100° or that hasn’t gotten better with medicine
If you are a Cityblock member, reach us at 833-904-2273 (TTY: 711) 24 hours a day, 7 days a week — we’ll be right there.
Get urgent care over the phone or at home
Cityblock members can call us first, anytime, for consultations. For situations that require it, our care team can be at your doorstep. Some of the services we are fully equipped to provide are:
- Checking for vital signs such as your temperature, blood pressure, and blood oxygen levels
- Treatment for pain and discomfort
- Administering and reading EKG results
- Testing for: A1C, the flu, COVID-19, strep, RSV, pregnancy
- Oxygen administration
- IV hydration, antibiotics, nausea medications, and non-narcotic pain medications
- Prescribe medications for treatment
- Wound care, and more
How can we help you today?
Whether it’s to learn more about our services, ask questions about your membership, or to schedule a visit, call us—we’d love to hear from you. We’re available 24 hours a day, 7 days a week.
Frequently asked questions
Most of Cityblock services under Medicare/Medicaid Managed Care do not have copays. If there are any fees, we have a financial assistance program for eligible members.
If you’re having a life-threatening emergency, call 911.
Yes! Just call us at 833-904-2273 (TTY: 711) 24 hours a day, 7 days a week so we can assess your prescription needs.
We will come to you, wherever you are in your community. Call us at 833-904-2273 (TTY: 711) and we’ll find ways to get help to you.
No, sorry. Our over the phone and in-home urgent care services are only available to Cityblock members.
Your care team will be looped in so they can help you with any ongoing treatments, moving forward.
When we say 24/7 phone consultations, we mean it. Call us at 833-904-2273 (TTY: 711) anytime. We’re happy to help.
*In-home urgent care services are provided where permitted by law and, as required, facilitated by and/or with advanced practice practitioners and/or physicians. Please call 911 for life threatening emergencies.
Most of Cityblock services under Medicare/Medicaid Managed Care do not have copays. If there are any fees, we have a financial assistance program for eligible members.