Care built for real life.

Care built for real life.

We meet members wherever and whenever they need it.

We’re improving health in neighborhoods where better care is needed most, and to do that, we extend care beyond the traditional doctor’s office. Our care teams are based in the communities they serve, forging long-term relationships with members and partnering with local community-based organizations. Equipped with custom-built technology, we deliver personalized primary care, behavioral health care, and social services to each member.

We meet members wherever and whenever they need it.

No more faxes, ever.

Most medical communication still happens by fax. We’ve seen firsthand that outdated technology, ineffective communication, and fee-for-service care lets people down. So we built a custom technology platform, Commons, to make it easy and efficient for our team to collaboratively care for each member.

  • Communication. Commons keeps our mobile care teams looped into what’s going on with every member, from real-time hospital admission alerts to tracking treatment progress. Built-in SMS and video-visits enable easy communication with members.

  • Information-sharing. Disorganized files, inconsistent documentation, fragmented data—it’s all a mess that can lead to mistakes. Commons brings data, documentation, and communication into a single access point for care teams.

  • Organization. Traditional healthcare systems lack effective tools to manage tasks and keep teams organized. Our technology is designed for care providers, ensuring focus on member care, not paperwork.

No more faxes, ever.

“We’re starting to be a more just world, and that means caring about every person and the quality of their healthcare.”

Nworah Ayogu, MD, MBA

Medical Director

“We’re starting to be a more just world, and that means caring about every person and the quality of their healthcare.”

Nworah Ayogu, MD, MBA

Medical Director

People are at the center of 
everything we do.

Cityblock care is a radically different experience.

  • 360° view of health. Commons collects and ingests data from diverse sources—electronic health records, medical and pharmacy claims, community health sources, and direct interactions with members—and makes that actionable through decision-support and workflow tools.

  • Inclusive care planning. Commons incorporates real-time clinical decision support and evidence-based protocols. The resulting individualized Member Action Plan focuses on goals and tasks directly relevant to the member’s needs.

  • Community partnerships. We work every day to deepen our understanding of the communities in which we operate. We’ve built networks of community-based organizations and integrate community members into our co-design process to ensure we’re providing the social services that members need most.

People are at the center of 
everything we do.

“Cityblock is truly invested in the communities we serve–it's why I'm here. I live in Crown Heights, and I care about what happens here. Because I can relate to our members, who are my neighbors, I can help them navigate the healthcare system here so they can focus on getting and staying healthy.”

David Reyes

Community Health Partner

“Cityblock is truly invested in the communities we serve–it's why I'm here. I live in Crown Heights, and I care about what happens here. Because I can relate to our members, who are my neighbors, I can help them navigate the healthcare system here so they can focus on getting and staying healthy.”

David Reyes

Community Health Partner

Health is local.

Building the right tools and network of community partnerships is the first step. Our flexible care teams then put personalized care into action by working with members in the community.

  • Neighborhood Hubs. Our Hubs are built to meet local community needs—with space for members and care teams to meet, partake in educational classes, family counseling, or social events, and generally gather as a community.

  • Community Health Partners. We flip the hierarchy of traditional healthcare, putting these care team leads at the center of each member’s care. They anchor the care teams, and are always available by phone or text, meeting members in person or by video, and partnering to create and manage personalized action plans.

  • Flexible care teams. Everyone on our care teams—from our physicians and social workers to nurse care managers—flex out from the Hub, meeting and engaging members on their terms, in person or through our digital care coordination and delivery capabilities.

Health is local.