Cityblock Health has teamed up with Tufts Health Plan to provide a new kind of support for Tufts Health Unify (Medicare-Medicaid plan) members, helping them to achieve their goals for their health and daily lives.
With Cityblock, Tufts Health Unify members in Worcester County have access to a range of services through community-based care teams, including care management and wraparound medical and behavioral health care. Together, we'll ensure every member has the care they need to lead a healthier and happier life.
That’s why Cityblock has teamed up with Tufts Health Plan. As a member of Tufts Health Unify, you have access to Cityblock’s care management services. These services are available at no additional cost through your existing plan benefits.
With Cityblock, you will always have support for what matters most in your health and daily life. We work with Tufts Health Unify to provide your care management services—such as coordinating your care and helping you improve your health over time.
Your Cityblock care team will work closely with you as well as doctors, behavioral health providers, and specialists you already see as part of your care plan. We will help you manage your medications and connect you with social services in your community.
We also provide a range of medical and behavioral health services as a part of your personalized care plan. With Cityblock you will have:
Cityblock care is personalized based on your priorities and goals. Together, we will create a plan that works for you and work together on your progress over time.
You will have a Community Health Partner and a nurse care manager who will spend time getting to know you. They will make things easier for you, from scheduling appointments to coordinating with your doctors on your care plan.
We meet you on your terms, at home, in your community, or by phone. We’re always here to listen and support you, however you need us.
We’re here for you at every step of your health journey. Your Community Health Partner and nurse care manager will spend time learning from you. Together, you will work on your personalized care plan. They will then connect you with the services you need at Cityblock and in your community.
Coordination with specialists
Mental health care
Chronic illness management
Visits at home & in your community
24/7 on-call clinicians
Transition support from inpatient or hospital stays
Substance use & addiction treatment
In-home support services
Financial education resources
I already heard from Cityblock. What happens now? If you received a letter in the mail or a call from Tufts Health Unify or Cityblock, get in touch! You can reach Cityblock at 1-833-904-0620 (TTY: 711) to learn more. On-call clinicians are available on this line 24 hours a day, 7 days a week.
How much will this cost? There is no cost if you are an eligible Tufts Health Unify member. Cityblock services come at no added cost and with no changes to your current Tufts Health Unify benefits.
Will I need to see a new doctor? No. Cityblock care teams will work closely with any other Tufts Health Unify providers you see, including doctors, therapists, and others. Together, we’ll ensure you have the care and support you need on your health journey—and we’ll be with you every step of the way.
We’ve teamed up with Tufts Health Plan to provide care management and wraparound medical and behavioral health services for their One Care members. Our priority is making sure that these members always have support for what’s going on in their health and daily life—and we need the help of local providers and community-based organizations. Together, we can deliver care that will help members lead healthier, happier lives.
People are at the center of everything we do—and that starts with our own team. From Community Health Partners and clinicians to operators and technologists, our teams work together to ensure every member has care for what matters to them. We need the help of passionate and dedicated people who believe, like we do, that everyone deserves good care in their community.
Tufts Health Unify is a health plan that contracts with both Medicare and MassHealth to provide benefits of both programs to enrollees.
The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Tufts Health Unify Member Handbook.