Time to meet your care team
Schedule your first visit with your care team
Your team will have your back starting today—all it takes is one phone call. Choose where you want to have your first visit: at home, online through video chat, over the phone, or in any of our Cityblock locations.
Call us anytime at 833-904-2273 (TTY: 711) or fill out the form below to make an appointment.
Tips for a great first visit
Pick the kind of visit you want
You can attend your first visit by phone or video call, in your home, or at one of our Cityblock locations in your neighborhood.
Look out for reminders
We’ll text and email reminders with the details of your appointment. If you can’t remember when your appointment is, call us 24/7 at 833-904-2273 (TTY: 711).
Bring your documents
Bring a photo ID so we can verify your identity—this could be your driver’s license, passport, or student ID. You’ll also want to bring your insurance card from your health plan.
Member victories: Getting answers and support
Manny was knowledgeable and active about his health, but still felt overwhelmed. Cityblock filled in the gaps in his care.
What to expect during your visit
Fill out the essentials
Just like when you sign forms at a doctor’s office, we’re required to have you say “yes” to medical care. By signing a consent form, you protect your rights as a patient, your privacy, and your personal details.
You may have already signed these forms online. But if you haven’t, it’s okay to wait until your first appointment and go through them with your care team.
Make a plan
During your first visit, your care team will get to know you and learn what your daily life looks like. They’ll conduct a health assessment. Together, you’ll make a plan to help you set and reach health goals.
Take as much time as you need during this visit to share what’s important to you. Your care team is there to listen.
We see you, we hear you
As a member, you now have access to a different kind of healthcare. Your Cityblock membership gives you:
Your team of doctors, nurses, mental health providers, and social workers will do what it takes to get you the care you need.
Never feel rushed, ignored, or neglected. Your care team will take the time to listen to you and understand your needs.
Convenient and time-saving care in your home, at work, or in your community.
Our promise is no judgment. Just acknowledgement that your time, story, and feelings matter.
Meet your care team
Cityblock's licensed health professionals will be by your side every step of the way. They're here to listen to you, look you in the eye, and make sure you get the care you deserve.
Community Health Partner (CHP)
Medical Providers
Mental Health Providers
Additional Team Members
Frequently asked questions
Check your eligibility below or by calling us at 1-833-904-2273 (TTY: 711) anytime. We’re here to help.
When you become a Cityblock member, our services are typically included in the benefits of your health plan. In the rare case where you have a copay, please reach out to us. If eligible, our financial assistance program may help cover your fees—making our services at no cost to you.
Yes. While we offer in-home and virtual care to members, we also have hubs in various cities. Check out our locations here.
Not at all. As a member, most of our care can come to you, can be virtual, or over the phone.
Not at all. In fact, we’ll work with our members’ current providers to make sure the best care is provided.
Find information about your Cityblock providers in our locations page. As a member, you can always call us so we can introduce you to a provider before you decide to see them.
Yes. As a member, you can request translation services prior to an appointment by calling us at 833-904-2273 (TTY: 711).
No, sorry. Our services are only available to Cityblock members.
When we say 24/7 phone consultations with a licensed provider, we mean it. Our members can call us at 833-904-2273 (TTY: 711) anytime. We’re happy to help.